June Return 2007 Public Domain

Cambridge

Boards Overview, Table A
Water Service - Key Outputs and Service Delivery

Description Units 2002-03 2003-04 2004-05 2005-06 2006-07
SERVICE AND PERFORMANCE
1 DG2 Percentage of properties receiving low water pressure % 0.08 0.05 0.04 0.01 0.02
2 DG3 Overall performance score nr 0.40 0.29 0.22 0.09 0.06
3 DG4 % population - hosepipe restrictions % 0.0 0.0 0.0 0.0 0.0
4 DG4 % population - drought orders % 0.0 0.0 0.0 0.0 0.0
5 DG6 Percentage dealt with within 5 working days % 98.7 99.6 99.9 99.7 100.0
6 DG7 Percentage dealt with within 10 working days % 100.0 100.0 100.0 100.0 100.0
7 DG8 bills for metered customers - performance % 99.6 99.8 99.7 99.9 99.8
8 DG9 percentage of calls abandoned % 2.8 3.1 3.0 5.1 7.9
9 DG9 percentage of calls receiving the engaged tone % 0.1 0.1 0.0 0.0 0.0
10 Text
11 Text
DRINKING WATER QUALITY OUTPUTS
12 Percentage mean zonal compliance with drinking water regulations % 99.96 99.92
13 Percentage mean zonal compliance with PCV for iron at the tap % 100.00 100.00
14 Water treatment works improvements nr 0.00 2.00
15 Distribution mains renovated for quality km 0.00 0.00
16 Distribution mains cleaned for quality km 0.00 0.00
ENVIRONMENTAL WATER OUTPUTS
17 Environmental impact - number of investigations nr 1 2
18 Environmental impact - number of options appraisals nr 0 0
19 Other environmental improvements nr 0 0
SERVICEABILITY
20 Mains bursts per 1000km nr 152 205 142 187 156
21 Water treatment work coliform non-compliance % 0.00 0.08 0.19 0.18 0.08
22 Water infrastructure band STABLE STABLE STABLE MARGINAL MARGINAL
23 Water non-infrastructure band STABLE STABLE STABLE STABLE STABLE
DEFINED OUTPUTS FOR MAINTAINING BASE SERVICES
24 Water infrastructure (1) Text N/A
25 Water infrastructure (2) Text N/A
26 Water non infrastructure (1) Text N/A
27 Water non infrastructure (2) Text N/A


This data has been viewed by the company prior to publication. This file created on: November 7, 2007 at 18:07:52.
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