June Return 2005 Public Domain

Bournemouth & West Hampshire

Boards Overview, Table A
Water Service - Key Outputs and Service Delivery

Description Units 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05
SERVICE OUTPUTS AND PERFORMANCE
DG2- WATER PRESSURE
1 Problems solved through company action nr 3,838 0 3,734 249 672 590 552 0
2 Percentage of properties receiving low water pressure % 3.38 3.47 1.46 1.32 0.98 0.38 0.01 0.01
DG3 - SUPPLY INTERRUPTIONS
3 DG3 Overall performance score nr 0.02 0.12 0.07 0.10 0.12 0.10 0.07 0.05
DG4 - RESTRICTIONS ON WATER USE
4 % population - hosepipe restrictions % 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
5 % population - drought orders % 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
DG6 - BILLING CONTACTS
6 Percentage dealt with within 5 working days % 88.0 98.2 98.9 99.5 97.0 99.5 99.9 100.0
DG7 - RESPONSE TO WRITTEN COMPLAINTS
7 Percentage dealt with within 10 working days % 97.7 98.2 98.3 100.0 98.5 99.6 100.0 100.0
DG8 - BILLS FOR METERED CUSTOMERS
8 DG8 bills for metered customers - performance % 99.5 99.8 99.8 99.8 99.8 99.9 100.0 100.0
DG9 - TELEPHONE CONTACT
9 DG9 % received calls answered in 30 seconds % 52.95 96.99 98.24 92.87 92.89 67.03 87.62 96.98
DELIVERING THE DRINKING WATER COMPLIANCE PROGRAMME
10 Distribution input affected by s19 undertakings (or ADs after 2003) Ml/d 38.105 0.000 0.000 7.140 11.990 13.200 12.750 0.000
11 Number of new or enhanced water treatment works for quality nr 0 0 2 0 0
12 Distribution - total quality improvement work to fulfil undertaking km 0.0 0.0 0.0 0.0 0.0
13 Distribution - toal lead communication pipes replaced 000 0 0 0 0 0 0 0 0
MAINTAINING SERVICEABILITY TO CUSTOMERS
14 Mains bursts per 1000km nr 114 97 129 116 121 115 140 150
15 Nr of zones failing for iron nr 4 2 2 3 5 2 3 2
16 Nr of WTWs where enforcement action is being considered: coliforms standard nr 0 0 0 0 0
17 Percentage of determinations at WTWs containing coliforms % 0.23 0.17 0.00 0.00 0.04 0.07 0.16 0.03


This data has been viewed by the company prior to publication. This file created on: September 29, 2005 at 15:51:22.
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