June Return 2005 Public Domain

Northumbrian & Essex & Suffolk

Boards Overview, Table A
Water Service - Key Outputs and Service Delivery

Description Units 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05
SERVICE OUTPUTS AND PERFORMANCE
DG2- WATER PRESSURE
1 Problems solved through company action nr 3,062 1,517 3,494 2,151 4,803 4,508 9,427 247
2 Percentage of properties receiving low water pressure % 0.11 0.06 0.04 0.04 0.03 0.03 0.02 0.02
DG3 - SUPPLY INTERRUPTIONS
3 DG3 Overall performance score nr 0.48 0.22 0.18 0.12 0.11 0.19 0.18 1.49
DG4 - RESTRICTIONS ON WATER USE
4 % population - hosepipe restrictions % 0.0
5 % population - drought orders % 0.0
DG6 - BILLING CONTACTS
6 Percentage dealt with within 5 working days % 88.4 94.7 96.9 97.2 98.9 98.6 98.7 98.9
DG7 - RESPONSE TO WRITTEN COMPLAINTS
7 Percentage dealt with within 10 working days % 95.9 97.7 99.5 99.7 99.9 99.9 99.8 99.9
DG8 - BILLS FOR METERED CUSTOMERS
8 DG8 bills for metered customers - performance % 98.5 99.7 99.9 99.9 99.9 100.0 100.0 100.0
DG9 - TELEPHONE CONTACT
9 DG9 % received calls answered in 30 seconds % 69.42 86.54 91.83 93.92 95.07 94.02 91.79 91.26
DELIVERING THE DRINKING WATER COMPLIANCE PROGRAMME
10 Distribution input affected by s19 undertakings (or ADs after 2003) Ml/d 0.000 0.000 422.660 428.037 443.545 271.081 234.210 197.817
11 Number of new or enhanced water treatment works for quality nr 5 1 3 3 1
12 Distribution - total quality improvement work to fulfil undertaking km 370.8 530.7 452.9 483.4 458.6
13 Distribution - toal lead communication pipes replaced 000 24,489 15,125 12,334 7,061 11,236 6,480 5,728 4,154
MAINTAINING SERVICEABILITY TO CUSTOMERS
14 Mains bursts per 1000km nr 225 191 213 198 197 198 245 175
15 Nr of zones failing for iron nr 60 45 52 38 32 28 28 13
16 Nr of WTWs where enforcement action is being considered: coliforms standard nr 2 0 0 0 0
17 Percentage of determinations at WTWs containing coliforms % 0.11 0.34 0.15 0.11 0.03 0.05 0.10 0.13


This data has been viewed by the company prior to publication. This file created on: September 29, 2005 at 15:44:59.
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