June Return 2005 Public Domain

Severn Trent

Boards Overview, Table A
Water Service - Key Outputs and Service Delivery

Description Units 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05
SERVICE OUTPUTS AND PERFORMANCE
DG2- WATER PRESSURE
1 Problems solved through company action nr 12,694 5,667 1,519 3,003 3,430 4,597 1,278 1,206
2 Percentage of properties receiving low water pressure % 0.17 0.14 0.15 0.14 0.08 0.04 0.03 0.01
DG3 - SUPPLY INTERRUPTIONS
3 DG3 Overall performance score nr 0.54 0.54 0.95 0.87 1.92 0.30 0.28 0.33
DG4 - RESTRICTIONS ON WATER USE
4 % population - hosepipe restrictions % 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
5 % population - drought orders % 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0
DG6 - BILLING CONTACTS
6 Percentage dealt with within 5 working days % 96.3 99.2 99.6 99.1 99.2 100.0 100.0 99.6
DG7 - RESPONSE TO WRITTEN COMPLAINTS
7 Percentage dealt with within 10 working days % 98.8 99.7 99.9 99.2 99.5 100.0 100.0 100.0
DG8 - BILLS FOR METERED CUSTOMERS
8 DG8 bills for metered customers - performance % 99.5 99.7 99.5 96.7 98.3 99.8 99.8 99.7
DG9 - TELEPHONE CONTACT
9 DG9 % received calls answered in 30 seconds % 88.28 87.99 87.67 88.77 90.62 96.95 98.87 97.70
DELIVERING THE DRINKING WATER COMPLIANCE PROGRAMME
10 Distribution input affected by s19 undertakings (or ADs after 2003) Ml/d 1.900 0.000 0.000 121.000 0.000 0.000 0.000 0.000
11 Number of new or enhanced water treatment works for quality nr 12 20 18 24 3
12 Distribution - total quality improvement work to fulfil undertaking km 451.2 435.0 430.8 512.8 145.6
13 Distribution - toal lead communication pipes replaced 000 5,589 5,890 7,649 5,476 8,474
MAINTAINING SERVICEABILITY TO CUSTOMERS
14 Mains bursts per 1000km nr 181 168 172 165 154 191 188 162
15 Nr of zones failing for iron nr 28 30 17 20 23 25 18 21
16 Nr of WTWs where enforcement action is being considered: coliforms standard nr 11 0 0 0 0
17 Percentage of determinations at WTWs containing coliforms % 0.05 0.08 0.10 0.10 0.06 0.10 0.07 0.10


This data has been viewed by the company prior to publication. This file created on: September 29, 2005 at 15:46:02.
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