This data has been viewed by the company prior to publication. This file created on: September 29, 2005 at 15:58:04.
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June Return 2005 Public Domain
Three Valleys/North Surrey
Boards Overview, Table A
Water Service - Key Outputs and Service Delivery
| Description | Units | 1997-98 | 1998-99 | 1999-00 | 2000-01 | 2001-02 | 2002-03 | 2003-04 | 2004-05 | ||||||||||
| SERVICE OUTPUTS AND PERFORMANCE | |||||||||||||||||||
| DG2- WATER PRESSURE | |||||||||||||||||||
| 1 | Problems solved through company action | nr | 5,374 | 5,927 | 2,825 | 2,087 | 1,680 | 447 | 3,306 | 460 | |||||||||
| 2 | Percentage of properties receiving low water pressure | % | 0.65 | 0.19 | 0.04 | 0.01 | 0.02 | 0.02 | 0.06 | 0.04 | |||||||||
| DG3 - SUPPLY INTERRUPTIONS | |||||||||||||||||||
| 3 | DG3 Overall performance score | nr | 2.98 | 0.39 | 0.17 | 0.12 | 0.20 | 0.17 | 0.18 | 0.25 | |||||||||
| DG4 - RESTRICTIONS ON WATER USE | |||||||||||||||||||
| 4 | % population - hosepipe restrictions | % | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | |||||||||
| 5 | % population - drought orders | % | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | |||||||||
| DG6 - BILLING CONTACTS | |||||||||||||||||||
| 6 | Percentage dealt with within 5 working days | % | 86.9 | 96.5 | 99.7 | 99.4 | 95.3 | 98.2 | 99.1 | 99.6 | |||||||||
| DG7 - RESPONSE TO WRITTEN COMPLAINTS | |||||||||||||||||||
| 7 | Percentage dealt with within 10 working days | % | 91.5 | 99.7 | 99.8 | 98.8 | 98.8 | 99.5 | 99.3 | 100.0 | |||||||||
| DG8 - BILLS FOR METERED CUSTOMERS | |||||||||||||||||||
| 8 | DG8 bills for metered customers - performance | % | 99.6 | 99.7 | 99.7 | 99.6 | 99.5 | 99.9 | 99.8 | 99.9 | |||||||||
| DG9 - TELEPHONE CONTACT | |||||||||||||||||||
| 9 | DG9 % received calls answered in 30 seconds | % | 61.61 | 90.39 | 91.89 | 92.98 | 90.25 | 46.47 | 63.64 | 42.14 | |||||||||
| DELIVERING THE DRINKING WATER COMPLIANCE PROGRAMME | |||||||||||||||||||
| 10 | Distribution input affected by s19 undertakings (or ADs after 2003) | Ml/d | 78.150 | 0.000 | 0.000 | 0.000 | 2.360 | 2.360 | 0.000 | 0.000 | |||||||||
| 11 | Number of new or enhanced water treatment works for quality | nr | 7 | 12 | 22 | 3 | 2 | ||||||||||||
| 12 | Distribution - total quality improvement work to fulfil undertaking | km | 26.7 | 108.1 | 71.3 | 65.8 | 158.8 | ||||||||||||
| 13 | Distribution - toal lead communication pipes replaced | 000 | 6,417 | 5,732 | 6,802 | 4,196 | 4,665 | 5,516 | 7,812 | 5,933 | |||||||||
| MAINTAINING SERVICEABILITY TO CUSTOMERS | |||||||||||||||||||
| 14 | Mains bursts per 1000km | nr | 273 | 224 | 226 | 212 | 208 | 229 | 358 | 266 | |||||||||
| 15 | Nr of zones failing for iron | nr | 10 | 5 | 6 | 5 | 6 | 6 | 3 | 4 | |||||||||
| 16 | Nr of WTWs where enforcement action is being considered: coliforms standard | nr | 0 | 0 | 0 | 0 | 0 | ||||||||||||
| 17 | Percentage of determinations at WTWs containing coliforms | % | 0.14 | 0.06 | 0.05 | 0.04 | 0.02 |
This data has been viewed by the company prior to publication. This file created on: September 29, 2005 at 15:58:04.
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