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Consumer issues
How quickly will the company fit a meter? We require companies to specify in their charges schemes how long it will take them to fit a meter, and that this should be within three months of your application. Your metered charges will start from the installation date as soon as the meter is installed. Companies should make sure that customers are no worse off if they cannot meet the deadline for installing a meter. Such provisions include allowing customers to pay bills that better reflect the charges customers might have paid had they been metered. Most companies will backdate metered charges to the date on which the meter should have been installed, or pay compensation if they fail to meet the three-month deadline.  |
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