This site uses the UK Government AccessKeys system
|
|
What's new | Publications | Media centre | Price review | FAQs Update alerts | Consumer issues | Site map | Competition | Contact us |
| |||||||||||||||||||||||||||||||||||||||||
Consumer issues
Can my water company refuse to install a meter? The Water Industry Act 1999 gave all household customers the right to opt for a meter free of installation charges, provided it is not impracticable for the company to do so. This includes household tenants who are renting their property on leases that are for longer than six months. All companies must fit meters free of charge unless it impractical or unduly expensive for them to do so. If, for instance, pipework has to be moved or split to serve your property alone, the company can advise you what needs to be done. Your company may agree to carry out the work but may make charges to do the alterations, or ask you to have the work done before it fits a meter. Any dispute between a water company and a customer as to whether it is reasonably practicable to install a meter, or whether fitting a meter would involve the company in incurring unreasonable expense, may be referred by either party to us for determination under section 144A (4) of the Water Industry Act 1991. We have not set a limit on the reasonable cost of installing a meter. We have, however, set out the types of expenses that we consider to be reasonable and those that we consider are unreasonable. Unreasonable expenses include:
 |
Meters
Other FAQs
|
© Crown copyright |
Disclaimer & Privacy Statement |