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Consumer issues
How will I be charged if my company cannot fit a meter? If you cannot have a meter fitted you can ask your company to base your bill on an assessed charge. An assessed charge should be a better reflection of your consumption than unmetered charges. Companies use a number of different bases for determining assessed charges, for example:
We have encouraged companies to offer a common billing arrangement for customers in blocks of flats where shared supplies of cold and hot water prevent individual metering of the flats. The company will install a single meter to measure all water supplied to the block of flats. This arrangement would involve the landlord and all tenants agreeing that the company can raise a single bill for the supply to the block, for which a single person or organisation (for example landlord or management company) would take responsibility and recover charges from the tenants.  |
Meters
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