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Consumer issues
My supply pipe is leaking, can I get help? Companies offer free leak detection and a free supply pipe repair for household customers. You need to contact your water company. Most companies offer a freephone leakline number. This can be found on the water bill or in the telephone directory. Most companies restrict the free repair service to the first leak and for external leaks (not those from beneath the property). Some companies limit repairs to owner occupied properties. If your supply pipe is in poor condition some companies may replace it free of charge rather than repair it, or offer a grant towards the cost of this work. If a leak is in your supply pipe and not covered by the water company's free repair service, you will be responsible for repairing it. If the leak is not repaired within a certain time, the water company may carry out the repair and charge you for the work. The majority of companies provide free leak detection for non-household customers and some also offer these customers a free repair. You can find a summary of water companies' supply pipe repair policies in our 'Security of supply' report.  |
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