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Consumer issues
I have a water meter, what are my responsibilities? When a water company installs a meter, it usually checks for leaks. These will be repaired, either at yours or the company's expense. You will usually be responsible for repairing any subsequent leaks, although some companies may still offer a free repair service. The location of the leak will determine who is responsible for making repairs. If a leak can be repaired without additional excavation it will be repaired free of charge, but if additional excavation is required you may be asked to repair the leak or pay the bill if the company repairs it. You will be responsible for repairs to any subsequent leaks. Abnormally high water bills may be due to an undetected leak. The water company may agree to adjust the bill (downwards) to its usual level, provided that the leak is repaired within a reasonable time. The company will, normally, only do this on the first occasion this happens. All companies produce a code of practice on leakage that sets out their procedures.  |
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