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Consumer issues
What happens if there is no main near my property? If there is no main near your property, you may have to ask your water company to lay a water main or main extension. The company has a duty to respond to requests for (requisition of) water mains for supplies for domestic purposes. It is entitled to make a charge for providing the main and any necessary network reinforcement, but must make an allowance for future income that it will receive from the newly connecting property (properties). Our publication Guidance on financial arrangements for self-lay and requisitioning agreements (PDF - 335Kb) gives further details. We can determine disputes about the amount a water company charges for a main requisition.  |
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