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Consumer issues
How much will I have to pay for a new connection? The amount you will have to pay will depend on the circumstances of your new connection. If you are seeking a new connection for a property that is already receiving a supply (for example if you are renewing or separating your supply pipe), then you will have to pay the reasonable costs of the connection work. If there is a dispute about the reasonable costs, either party may refer the dispute to us for a decision. If you are seeking a connection for a new property then you will also pay an infrastructure charge. This covers the cost of improving the distribution network to meet the demand created by the connection of new premises over time. Water companies are entitled to raise an infrastructure charge (under section 146 of the Water Industry Act 1991) when a property is connected for a water supply for domestic purposes for the first time. The way in which a company calculates the infrastructure charge is set out in its licence condition C, and the standard charge is subject to a maximum limit that we set. The maximum standard charge is £276.81 for 2007-08. If you need to request a main or main extension in order for the connection to be made, then you will have to pay a requisition charge. The water company is entitled to make a charge for providing the main and any necessary network reinforcement, but must make an allowance for future income that it will receive from the newly connecting property (properties). Our publication Guidance on financial arrangements for self-lay and requisitioning agreements (PDF - 335Kb) gives more details. We can determine disputes about the amount a water company charges for a main requisition.  |
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