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What is a shared supply pipe?
For some customers, the problem is caused by sharing a supply pipe from the water main. Householders are responsible for the supply pipe from their property to the external stop tap (X on the diagram below).
The diagram shows householders' responsibilities:
Houses B and C have a shared supply pipe
Houses B and C have a shared supply pipe and have joint responsibility for maintenance of any part of the pipe that is shared.
Houses D, E and F are terraced houses with a shared supply pipe. They share responsibility for maintenance of the pipe.
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Your rights and responsibilities
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