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Consumer issues
Your rights and responsibilities Consumers expect to receive high quality sustainable water and sewerage services at a fair price, and most companies are delivering this. Where they are not, we are taking action to improve their performance. As a customer you are entitled to receive a good standard of service from your water and sewerage company. But you also have certain responsibilities to make sure that you continue to receive a good reliable service. We have set out, under the headings on the right, your rights and responsibilites as a customer. We explain what your water company should do for you and what action you should take if you are unhappy with its response.  |
Your rights and responsibilities |
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