My re-seller is charging me a maintenance charge. Can they do this?

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My re-seller is charging me a maintenance charge. Can they do this?

Maintenance costs for water or sewerage pipework, for example to fix leaks, are not covered by the Water Resale Order. It doesn't prevent re-sellers from recovering maintenance costs, but neither does it encourage it. Maintenance costs must not be included in the water charges. It is up to your re-seller to decide how best to recover these costs, for example through your pitch fee or by separate agreement.

Water resale

Other FAQs

What happens if my re-seller has overcharged me?

I'm in dispute with my re-seller. Can Ofwat help me?

Can I have a meter installed if I am a resale customer?

There are leaks on the park home site and I think I'm paying for leaked water. What should I do?

My re-seller is charging me a maintenance charge. Can they do this?

I live on a site which is also occupied by commercial customers and holiday homes. How do I know that I am not paying for their water?

My re-seller includes my water charge within my rent/pitch fee. How do I know what I'm being charged for water?

Can my re-seller charge me an extra amount for VAT or inflation on top of my water bill?

Do these rules apply in Scotland or Northern Ireland?

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