My re-seller includes my water charge within my rent/pitch fee. How do I know what I'm being charged for water?

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My re-seller includes my water charge within my rent/pitch fee. How do I know what I'm being charged for water?

Your re-seller should show you how much your water charges are so that you know how much you are paying. Your re-seller should also be able to tell you how he or she has calculated your bill. For more information see the Water Resale Order.

Water resale

Other FAQs

What happens if my re-seller has overcharged me?

I'm in dispute with my re-seller. Can Ofwat help me?

Can I have a meter installed if I am a resale customer?

There are leaks on the park home site and I think I'm paying for leaked water. What should I do?

My re-seller is charging me a maintenance charge. Can they do this?

I live on a site which is also occupied by commercial customers and holiday homes. How do I know that I am not paying for their water?

My re-seller includes my water charge within my rent/pitch fee. How do I know what I'm being charged for water?

Can my re-seller charge me an extra amount for VAT or inflation on top of my water bill?

Do these rules apply in Scotland or Northern Ireland?

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