Can my re-seller charge me an extra amount for VAT or inflation on top of my water bill?

This site uses the UK Government AccessKeys system	Protecting consumers, promoting value and safeguarding the future Skip Menus
	What's new \| Publications \| Media centre \| Price review \| FAQs Update alerts \| Consumer issues \| Site map \| Competition \| Contact us


Advanced Search \| Help

Consultation responses

Consumer issues

Sustainable development

Water resources

Ofwat home > Ofwat key work areas > Consumer issues

Charges and bills	Your rights and responsibilities	Your point of view	Having problems paying your bill
Useful contacts	Meters	Water resale	Your water company

Can my re-seller charge me an extra amount for VAT or inflation on top of my water bill?

No, the re-seller may not add inflation or VAT on to your water charges or the administration charge.
For more information see the Water Resale Order.

Water resale

Other FAQs

What happens if my re-seller has overcharged me?

I'm in dispute with my re-seller. Can Ofwat help me?

Can I have a meter installed if I am a resale customer?

There are leaks on the park home site and I think I'm paying for leaked water. What should I do?

My re-seller is charging me a maintenance charge. Can they do this?

I live on a site which is also occupied by commercial customers and holiday homes. How do I know that I am not paying for their water?

My re-seller includes my water charge within my rent/pitch fee. How do I know what I'm being charged for water?

Can my re-seller charge me an extra amount for VAT or inflation on top of my water bill?

Do these rules apply in Scotland or Northern Ireland?

Disclaimer & Privacy Statement