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Ofwat Team Leaders: Roles and Responsibilities
Carl Poulton
Head of Information Management and Technology: responsible for the development of new IT systems, maintenance and upgrading Ofwat's hardware/software, end user support and all aspects of quality assurance and data collection
Christine Sampson
Senior Accountant
Dawn Harrison
Head of Financial Modelling Team: responsible for financial modelling to determine price limits and assist with policy formulation; Aquarius financial model and IDoK model development
Emma Cochrane
Head of Corporate Finance: responsible for changes to company financial and ownership structures. Also issues relating to financing of investment including cost of capital and financeability
George Day
Head of Asset Strategy Team: responsible for capital expenditure, capital efficiency analysis, asset management planning, serviceability assessment, sewer flooding and innovation
Helen Twelves
Head of Comparative Efficiency Team: responsible for base opex and opex and capex econometrics policy
Ian Hulme
Acting Head of Parliamentary and Public Affairs: responsible for publications and stakeholder relations including Ofwat's interaction with elected representatives
Ingrid Olsen
Head of Enforcement Policy: responsible for the development of our policy on enforcement, investigations and fining policy
Gordon Frazer
Reporters Co-ordinator: coordinates and advises on reporter appointments, guidance, joint workshops and performance assessment. Liaises with HSE and supply chain bodies
Jackie Cranmer
Librarian & Information Services Manager: responsible for answering enquiries from the public; website/intranet structure and maintenance; assisting with the handling of FOI requests
Kieran Duffy
Head of Transfer Pricing Team: management of transfer pricing, multi-utility regulation, including company investigations. IDoK project management, company adviser co-ordination and PR supplementary report production
Liz Davidson
Head of Human Resources: responsible for recruitment, pay and pensions, conditions of service, staff training, performance management and general staff welfare
Louise Craig
Board Secretariat: provides support to the Ofwat Board and Management Committee. Responsible for distribution of publications and leaflets to stakeholders; organiser of conferences and workshops
Lynne Currie
Head of Customer and Charges Team: manages tariffs policy, approval of charges schemes, compliance with price limits, large user tariffs, monitoring special agreements, coordination of company advisers
Mark Hann
PR09 Policy Coordination and Project Manager
Paul Hope
Head of Water Resource Economics Team: responsible for supply/demand, water efficiency, leakage, metering and developing future tariffs policy
Pauline Amor
Head of Disputes and Complaints Team: investigation and resolution of complaints and determination of disputes and appeals
Philip Dixon
Head of Competition Team: management of transfer pricing, multi-utility regulation, including company investigations. IDoK project management, Company adviser co-ordination and PR supplementary report production
Rowena Tye
Head of Quality Enhancement Team: responsible for issues requiring companies to enhance their assets or their operation to meet new quality obligations
Sophie Shaw
Deputy Head of Legal Services
Sue Cox
Head of Service Performance Team: deals with levels of service provided by companies, social issues including debt, affordability and vulnerable customers, and research into customers' views
Tony Moran
Head of Media & Sustainable Development: responsible for media relations and support on internal communications
Tracey Anderson
Head of Regulatory Accounts and Business Affairs Team
Vacant
Head of Climate Change Policy: responsible for developing overall strategy on climate change and regulation
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