Can customers be compulsorily metered?
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Legal
Legal		 Our role
Our Role		 Customer Views
Customer Views		 Planning
Planning
Restrictions
Restrictions		 Metering
Metering		 Saving Water
Saving Water		 Leakage
Leakage

Can customers be compulsorily metered?


Yes, in certain specified circumstances set out in legislation. For instance, where a householder:
  • uses a sprinkler;
  • automatically fills a swimming pool;
  • has a large bath;
  • uses a reverse osmosis softening unit; or
  • lives in an area of water scarcity.
Water companies can also install meters in properties when there is a change of occupancy. Most companies install meters in new properties. The new occupier, in both circumstances, will be charged on the basis of usage without the option to move to an unmeasured supply.

And from 2010, companies in areas of serious water stress will be able to compulsorily meter their customers if it forms part of the best value solution to balancing supply and demand, as determined in their water resource plans. Defra consulted on this change in powers in January 2007. You can find more details on Defra's website.

Companies will provide meters to customers free of charge where they request one (optional metering). Click here to see more information on metering including whether you would benefit from opting for a meter.

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  Can customers be compulsorily metered?


  Can I be refused a meter?


  If I have a meter installed how will my bill be calculated?


  If I pay for what I use, do I need to be careful with how much water I use?


  What are areas of water scarcity?


  What are 'assessed charges'? If a company is unable to fit a meter how will I be charged?


  Who can opt for a meter?


  Why isn't there universal metering?


  Will I benefit from having a meter fitted?


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