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Consumer issues
Debt & disconnection figures 2003-04 Attached is a complete set of tables and graphs showing the information submitted to Ofwat by the water companies in response to RD13/04. RD13/04 requested information from the water companies regarding the number of water disconnections and other debt related matters, during 2003-04. Set out below is a summary of the key points arising from the companies' submissions. Non-domestic Disconnections (Table 1, fig 1) Non-domestic disconnections due to non-payment of bills increased by 67% during the reporting period, from 8,644 to 14,404 properties. Household Disconnections (Table 2) Like last year, companies were asked to report the number of domestic disconnections for reasons other than non-payment of bills, for example, due to the property being void, or due to health and safety reasons. Companies reported that 661 domestic properties were disconnected during 2003-04. However, many companies were unable to report the number of domestic disconnections for reasons other than non-payment of bills. Pre-claims notices (Table 3, fig 3) The number of pre-claims notices has fallen slightly by 1%, from 5,080,013 in 2002-03 to 5,045,736, in 2003-04. Claims and Judgements (Table 4, fig 4, and table 5, fig 5) The number of Claims and Judgements issued by the industry decreased by 6% and 8%, respectively, between 2002-03 and 2003-04. Service and Performance Team August 2004  |
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