Water resale FAQs

16/03/07  Can residents have a meter installed? 16/11/06  My water pressure/quality is poor. What should I do? 16/11/06  How much can my re-seller charge me for administration costs? 16/03/06  What is water resale? 16/03/06  What is the Water Resale Order and what does it do? 16/03/06  How should re-sellers charge? 16/03/06  What sort of questions should I ask my reseller? 16/03/06  If protection was already in place why were new rules introduced on 31 March 2006? 16/03/06  Did you seek the views of others before making these changes? 16/03/06  What changes to the Order were made on 31 March 2006? 16/03/06  Are re-sellers allowed to charge for providing information on how the bill is calculated? 16/03/06  What happens if the re-seller doesn't provide the information that a resident asks for? 16/03/06  What happens if residents have been overcharged? 16/03/06  Have you added any extra ways which re-sellers can divide bills between residents who do not have a meter? 16/03/06  Can Ofwat help residents who are in dispute with a re-seller? 16/03/06  Do these rules apply in Scotland or Northern Ireland? 16/03/06  How can I find out more about the Water Resale Order? 16/03/06  My re-seller includes my water charge within my rent/pitch fee. How do I know what I'm being charged for water? 16/03/06  Can my re-seller charge me an extra amount for VAT or inflation on top of my water bill? 16/03/06  I only live in my property for part of the year? Am I entitled to a reduced bill? 16/03/06  My re-seller receives a discount from the water company. Should my bill be reduced to reflect this? 16/03/06  I live on my own and I don't have a meter, but I pay the same amount as my next-door neighbour who has a bigger family. This seems unfair. Can anything be done to help me? 16/03/06  Can my re-seller charge me for using a hosepipe? 16/03/06  There are leaks on the site and I think I'm paying for leaked water. What should I do? 16/03/06  My re-seller is charging me a maintenance charge. Can they do this? 16/03/06  I live on a site which is also occupied by commercial customers and holiday homes. How do I know that I am not paying for their water? 16/03/06  My re-seller has estimated my water bill. Is this allowed? 16/03/06  Do similar rules apply for my electricity and gas charges?