Water resale FAQs
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Water resale
Water resale FAQs
16/03/07
Can residents have a meter installed?
16/11/06
My water pressure/quality is poor. What should I do?
16/11/06
How much can my re-seller charge me for administration costs?
16/03/06
What is water resale?
16/03/06
What is the Water Resale Order and what does it do?
16/03/06
How should re-sellers charge?
16/03/06
What sort of questions should I ask my reseller?
16/03/06
If protection was already in place why were new rules introduced on 31 March 2006?
16/03/06
Did you seek the views of others before making these changes?
16/03/06
What changes to the Order were made on 31 March 2006?
16/03/06
Are re-sellers allowed to charge for providing information on how the bill is calculated?
16/03/06
What happens if the re-seller doesn't provide the information that a resident asks for?
16/03/06
What happens if residents have been overcharged?
16/03/06
Have you added any extra ways which re-sellers can divide bills between residents who do not have a meter?
16/03/06
Can Ofwat help residents who are in dispute with a re-seller?
16/03/06
Do these rules apply in Scotland or Northern Ireland?
16/03/06
How can I find out more about the Water Resale Order?
16/03/06
My re-seller includes my water charge within my rent/pitch fee. How do I know what I'm being charged for water?
16/03/06
Can my re-seller charge me an extra amount for VAT or inflation on top of my water bill?
16/03/06
I only live in my property for part of the year? Am I entitled to a reduced bill?
16/03/06
My re-seller receives a discount from the water company. Should my bill be reduced to reflect this?
16/03/06
I live on my own and I don't have a meter, but I pay the same amount as my next-door neighbour who has a bigger family. This seems unfair. Can anything be done to help me?
16/03/06
Can my re-seller charge me for using a hosepipe?
16/03/06
There are leaks on the site and I think I'm paying for leaked water. What should I do?
16/03/06
My re-seller is charging me a maintenance charge. Can they do this?
16/03/06
I live on a site which is also occupied by commercial customers and holiday homes. How do I know that I am not paying for their water?
16/03/06
My re-seller has estimated my water bill. Is this allowed?
16/03/06
Do similar rules apply for my electricity and gas charges?
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