PN 06/04: Ofwat secures new leakage commitments from Thames Water
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PN 06/04

18 February 2004
Ofwat secures new leakage commitments from Thames Water

Ofwat has received new commitments from Thames Water that it will step up work on repairing leaks.

Thames Water has taken steps to increase the amount of repairs alongside plans to replace more water mains in order to reduce leakage.

In a letter to Ofwat, the company has promised to:
  • keep the backlog of repairs to customer-reported leaks at or below 800 jobs; and
  • carry out 37,500 repairs to company-detected hidden leaks during 2004.

    Thames has already been able to reduce the large backlog of repair jobs that had built up over summer 2003 after exceptionally dry weather caused a high number of leaks.

    The extra commitments will mean 60 per cent more repairs will be carried out in 2004 than were carried out last year.
    Bill Emery, Ofwat's Director of Costs and Performance, said:

    "It is crucial that Thames carry out work to reduce leakage in order to maintain a secure supply for their customers.

    "We will closely monitor the planned work and review it if necessary."

    Notes to Editors:
    1. The Director General of Water Services is the economic regulator of the water and sewerage companies in England and Wales. He exercises his powers in a way that he judges will allow them to carry out their functions properly, and finance them. Customers' interests are represented by WaterVoice.
    2. The most recent information on leakage and the targets Ofwat sets for water companies is contained in a report called 'Security of supply, leakage and the efficient use of water 2002-2003' available on the website www.ofwat.gov.uk or from the library on 0121 625 1373.

    MEDIA ENQUIRIES TO OFWAT PRESS OFFICE ON: 0121 625 1416/1496/1442
    Out of hours enquiries to pager: 08700 555 500 water 503/509. Ofwat publications and press notices can be found on Ofwat's website at: www.ofwat.gov.uk


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