PN 14/03: New member of WaterVoice South West
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PN 14/03

28 April 2003
NEW MEMBER OF WATERVOICE SOUTH WEST

Philip Fletcher, the Director General of Water Services, has appointed two new members to WaterVoice South West from 1 May 2003. They are:
  • Mr David Brenton
  • Mr Roy Roberts

In addition two members have been re-appointed. They are:
  • Mr Norman Bancroft
  • Mr Michael Hendy

Commenting on the appointments, the Chairman, Dr Noel Olsen, said:

"I look forward to welcoming the new members and the new skills they will bring to the committee. I would also like to particularly thank the re-appointed members for agreeing to continue to contribute."

Notes to Editors
1. WaterVoice South West represents the interests of customers of South West Water Services.

2. WaterVoice South West is one of ten WaterVoice Committees (the Ofwat Customer Service Committees set up under the Water Industry Act 1991 by the Director General of Ofwat). There are nine Committees in England and a Committee for Wales.

3. WaterVoice:
  • Investigates and resolves complaints;
  • Makes sure that the companies are aware of, and responsive to, concerns about the range and quality of services available; and
  • Represents customers' interests to the Director General so that he can take customer concerns into account in making his decisions.

4. Biographical details on all members of the Committee are attached.

5. These appointments fall outside the remit of the Commissioner for Public Appointments but the Director General acts as if the Commissioner's Code of Practice applied.

6. Members are part-time and unpaid, but expenses may be claimed. Members come from a broad range of backgrounds and are appointed in a personal capacity based on their skills and experience to represent all water customers and not as the representative of a particular interest group.

7. In reviewing WaterVoice membership, the Director General aims to give new people with fresh ideas the opportunity to represent customers' interests, while still maintaining continuity and experience. He reviews and appoints members in consultation with the Committee Chairman. Members are appointed for a term of up to three years, and are eligible for re-appointment.


MEDIA ENQUIRIES TO THE WATERVOICE REGIONAL MANAGER, GILLIAN JOHNSTON ON: 01392 428 028
Ofwat and WaterVoice press notices are available on the Internet and can be found on Ofwat's home page at www.ofwat.gov.uk


WaterVoice South West
Membership as of 1 May 2003
Chairman

Dr Noel Olsen
Chairman, Alcohol Education & Research Council of UK; Consultant in public health medicine with 17 years NHS Chief Officer experience; Honorary Secretary of the International Agency on Tobacco and Health; member and immediate past president of the Public Health Medicine Consultative Committee of the UK; member of DEFRA's Air Quality Forum; member of the BMA's Board of Science and Education; member of the Academy of Royal Medical Colleges Working Party on Inequality; (first appointed 1 April 2001; time commitment eight days per month; remuneration £20,531 p.a.).

Members

Mr Norman Bancroft
Retired Management Consultant, Chief Executive and Company Director. Former member of Electricity, Gas and Transport Committees and of various bodies concerned with law & order; former writer and broadcaster on consumer affairs; (Devon) (first appointed 30 April 1994).

Mr David Brenton
Self-employed running Bideford Basket Co.; Craftsman, Potter and qualified teacher who has taught people with learning difficulties and at several schools in North Devon; former Mayor of Bideford, a local District & Town Councillor; Chair of Governors, Pynes Infant School; Governor of Bideford College; wide experience with community organisations and voluntary bodies; Volunteer with Torridge Voluntary Services; (North Devon) (first appointed 1 May 2003).

Mr George Buckland
Civil Engineer, semi-retired after 35 years working on a range of projects in the UK and overseas; specialist in public health engineering now working part-time as a self-employed consultant. Former Regional Manager for Mouchel Consulting Ltd and managed their multi-discipline Plymouth office for some 14 years; (Plymouth) (first appointed 1 May 2002).

Mrs Rosamund Cox
Retired Teacher. Executive member of Carrick District Council, and Parish Councillor; former Chairman of Carrick District Council; former Mayor of Truro City Council; member of Truro and St Austell Liberal Democrats; former Chairman of Cornwall Liberal Democrats; West Cornwall regional committee member of Devon and Cornwall Housing Association; (Cornwall) (first appointed 1 May 1999).

Mr Peter Flatters
Postmaster. Former Assistant Director, Long Ashton Research Station; Research Planner, ICI Agrochemicals; Experimental Officer, ICI Plant Protection; Nailsea Parish Councillor, 1995-99; former member of South West Electricity Consumers' Committee 1997-2000; (Devon) (first appointed 1 May 2002).

Mr Michael Hendy
Director of family firm for over 30 years; writer and broadcaster on surfing and beach safety; (Cornwall) (first appointed 1 May 1997).

Mr Michael Jensen
Treasury & Pension Fund Manager, Cornwall County Council; Retired International Banking Senior Manager;Risk Manager; former Executive Director, UBS London; Director, Merrill Lynch International; Assistant Director,SG Warburgs; formerly worked at Morgan Stanley; (Cornwall) (first appointed 1 May 2002).

Ms Francesca Peroni
Lecturer in Social Policy, University of Exeter (Retired). Former Teaching Quality Assessor (Higher Education); conducted a variety of research projects on health and housing related topics; (Devon) (first appointed 1 May 2002).

Mr Bruce Reveley
Retired Civil Servant, Department of Social Security. Former Section Head, Income Support; Policy – wider benefit issues including poverty and social exclusion; (Devon) (first appointed 1 May 2002).

Mrs Margaret Roberts
Regional Organiser of UNIFI (finance union). Former special needs advisor for SWEB; former chair of National Electricity Equal Opportunities Committee; (Cornwall) (first appointed 1 May 1999).

Mr Roy Roberts
Freelance media and communications consultant. Former Head of BBC South West, and of Regional and Local Programmes and Deputy Controller, BBC English Regions, based at BBC Pebble Mill; previously Managing Editor of BBC Radio Bristol and BBC Somerset Sound, a Business Correspondent and Producer/Director with the BBC; Former newspaper journalist; Member of the Royal Television Society and the Radio Academy; Founding trustee of South West Film and Television Archive; ( Devon) (first appointed 1 May 2003).

Mrs Sylvia Russell
Self-employed Hotelier and Restaurateur. South and West region Local Councillor since 1979; former Chair of Exeter and District Community NHS Trust; (Devon) (first appointed 1 May 1998).

Mr Brian Smeeton
Director of own company, supplying chemicals and service to industrial water treatment sector; M.W.M.Soc., M.Inst.S.M.M., A.Inst.Mgt; member of the Water Management Society; (Devon) (first appointed: 24 January 2001).

Mrs Caroline White
Former Project Development Co-ordinator, Breadline Centre, Penzance. Former Town Mayor of Penzance 1997- 99; Town and District Councillor; (Cornwall) (first appointed 1 May 2001).

Mr Peter Wood
Hotelier. Former solicitor; (Cornwall) (first appointed 1 May 2002).

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