What levels of service should companies provide?
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Ofwat home > FAQs > Performance standards

What levels of service should companies provide?


Each year the water and sewerage companies in England and Wales provide Ofwat with information on their performance against various measures of service. These are
  • DG1: (no longer applies)
  • DG2: Inadequate pressure
  • DG3: Supply interruptions
  • DG4: Restrictions on use of water
  • DG5: Flooding from sewers
  • DG6: Billing contacts
  • DG7: Written complaints
  • DG8: Bills for metered customers
  • DG9: Ease of telephone contact

Details of individual company performance against each of these measures is contained in Service and delivery - performance of the water companies in England and Wales 2007-08 report.






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